Help Center
Order Issues
- How do I place an order
- What payment types do you accept?
- Did my order go through?
- Has my order shipped?
- Can I change or cancel my recent order?
- How do I estimate when my order will arrive?
- Do you offer installment payment options?
- How do I use a discount or promo code?
- How can I view my order history?
- Can I pickup my order in store?
- How do I purchase a gift card?
- How do I pay with a gift card?
- How do I pay with BoyneRewards?
Shipping Issues
Returns Support
Product Help
Policy Help
Account Support
BoyneRewards Support
Store info
- Where are your stores located?
- What is the Junior has a fit program?
- How do I sign up for the junior has a fit program?
- Who is eligible for the Junior has a fit program?
- How much does it cost to join the Junior has a fit program?
- How do I schedule a fitting appointment?
- Can I buy online and pick up my order in-store?
- When will my store pickup order be ready?
- How does buy online pick up in-store work?
Customer Support
- How do I resolve an issue with an online order?
- How do I solve a shipping related order issue?
- How do I contact Boyne Country Sports customer support?
- Where can I find frequently asked questions?
- How do I contact BoyneRewards for support?
- How do I resolve issues with my account?
- Who do I contact to resolve an issue with my in-store purchase?
Services
- Do you offer binding mounting services?
- Do you tune and or repair skis and snowboards?
- Do you offer boot fitting services?
- Do you offer boot customization services?
- What is the Peak Pros boot fitting program?
- How much does it cost to get my skis or snowboard tuned?
- How long does it take to service my skis or snowboard?
- How much does it cost to have bindings mounted?
- Are Wintersteiger machines available at your service locations?
- Where can I take my skis or snowboard to be serviced?
How to Contact Us
Still have questions? Our team is standing by to assist
General questions: help@boynecountrysports.com
Order/shipping assistance: customerservice@boynecountrysports.com
Return assistance: help@boynecountrysports.com
We do our best to respond to inquiries within 1 business day. Requests submitted on weekends will be resolved the following Monday.
Phone
Need immediate assistance? Give us a call...
Online support: Our team of experts is available during business hours only from 9:00am - 5:00pm EST Monday through Friday. Outside of those hours please leave us a message and we will respond as soon as possible.
Store support: Operating hours vary by location. Contact information and hours of operation can be found on our Store Locator page.