How do I ship my return?

Thank you for choosing Boyne Country Sports for your winter sport’s needs. We're dedicated to ensuring that every purchase enhances your passion for the great outdoors. We understand that sometimes an item may not meet your expectations, and we're here to assist with an easy return process. 

As part of our commitment to your satisfaction, we gladly accept returns of unused items within 30 days of the original purchase date.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Boyne Country Sports reserves the right to decline a return request for item(s) that are not in a condition deemed acceptable. 

How to Start Your Return 

Option 1: Self-Service Portal (Recommended)

For the fastest and most convenient return, we recommend using our online Self-Service Portal. 

1.    If you were logged into your account at the time of purchase, login to your account at https://boynecountrysports.com/account.  
2.    If you placed a guest purchase, please locate your order confirmation email and select View Order. You will need to create a free account by providing the email address associated with your order.  
3.    Once logged in, go to your Order History. 
4.    Find the order you wish to return and click "Request Return." 
5.    Select the item(s) you are returning, a return reason, and submit your request.

If your return is approved, you will receive an email with shipping instructions and a prepaid return shipping label.

Return Shipping Fees 

Our self-service portal provides a prepaid shipping label for your convenience. While this label is provided at no upfront cost, a return shipping fee based on the product(s) being returned will be deducted from your total refund amount. The fee is determined by the product type and weight, as outlined below:

Item Types	Label Fee
Goggles, Socks, Hats, Baselayers, Gloves, Tops	$7.00
Snow Pants, Jackets, Footwear, Fleece, Vests	$10.00
Helmets, Bindings, Boot Bags, Hard Coolers	$15.00
Snowboards, Skis (flat), Ski/Snowboard Bags, Poles	$25.00
System Skis (with bindings), Alpine Ski Boots	$40.00
Roof Mounted Cargo Systems	$50.00
Kayaks, Cargo Systems	$75.00
Snogo, Floating Docks	$100.00

 

For additional details, please check out our Return Policy.

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