Has my order shipped?
Boyne Country Sports offers several ways to track your order progress. If you supplied an email address at the time of purchase, you will receive detailed notifications via email when your order has shipped and when it has been delivered. The shipping confirmation notification will contain detailed information about your shipment, the ship date, estimated arrival date, carrier, service and tracking details. Please click on the tracking number to see detailed shipping updates provided by UPS.
If you placed an in-store pickup order and supplied your email address at the time of purchase, you will receive a notification when your order is ready for pickup. Please do not drive to the store until you have received the "ready for pickup" confirmation. It can take up to 24 hours for in-store pickup orders to be fully processed.
You can also view your tracking information via the order confirmation page that populated immediately upon placing your order. Members can view purchase history and tracking information by logging into their account.
If you’d like to have your order held at a physical UPS pickup location, please let us know. In most circumstances, we can set that up for you at no extra charge.
If you did not receive an order confirmation with tracking details, please contact our customer service team. Visit our Shipping Policy page for additional information.
How to Contact Us
Still have questions? Our team is standing by to assist
General questions: help@boynecountrysports.com
Order assistance: customerservice@boynecountrysports.com
Return assistance: returns@boynecountrysports.com
We respond to inquiries within 1 business day. Requests submitted on weekends will be resolved the following Monday.
Phone
Need immediate assistance? Give us a call…
Web assistance: 844.228.4080
In-store assistance: Store Locator
BoyneRewards: 800.442.2929
Our support team is available during business hours only from 9:00am - 5:00pm EST Monday through Friday.